Logging into our Support Portal opens up access to our community! Being a part of the community means you can join in on the conversation!
Inside the community, we have also launched our Community Topics page where you can submit your own ideas and feature requests for Vault and our apps.
Through our discussion boards, you can also engage with other Vault users in other organisations to share ideas, help each other out, and discuss anything Vault!
Sound like fun? To join the community you need to ensure the following:
- You must have logged into your Vault system within the last 30 days
- Your user account must be linked to a person in the Worker module who has a valid email address
- The user account must be enabled as a Key User in User Authorisation
To do this go into your settings menu and into User Authorisation. From there, find and edit your user account and tick the "Key User" checkbox as per the below screenshot:
- Finally, you must have browser cookies enabled (cookies are enabled by default - don't worry about checking this unless you have issues logging in, if you do have issues, contact your IT or Vault Support for help)
Once you have confirmed that you meet the above criteria, click here to log in!
Once logged in, you have three new options available to you; Community, Submit a request and your user profile, which includes My activities, Edit my profile, and the ability to sign out of the Support Portal.
If you want to get straight into submitting and voting for feature requests, click Community!
Don't forget to check if your idea has already been submitted by someone else, and don't forget to vote for your own submissions.
If you want to get in touch with us, click Submit a request. In the ‘What can we help you with?’ Field choose from the following options:
Fill in all the relevant details of your request. Note that mandatory fields are indicated with a red asterix. Once completed, click Submit.
Once submitted, you will be taken to the My activites menu and a confirmation message will appear at the top of your screen indicating that your request has been submitted successfully.
My activities is a centralised hub containing all of your Support activity, such as requests you have submitted to Vault as well as any contributions to Community pages, for example a Feature request , as well as any Community pages that you are following. You can access the My activities screen by clicking on your profile, and selecting My activities from the list as well as being directed to it after submitting a request.
Clicking on your profile shows you three options: My activities (which we’ve covered), Edit my profile, and Sign out. Edit my profile allows you to edit your name, optionally add a profile photo change your email address that is linked to this account and optionally add a phone number to your profile.