There are several reasons why you may have trouble logging in.
The following Checks and resolutions will solve the problem 99% of the time - once each has been checked and actioning try logging in again.
- Using the Incorrect Password
This may seem obvious, but you may have typed in your password incorrectly?
- Try carefully typing in your password, check that you have Caps Lock turned off.
- Reset Password
- Has the worker's Employment been Ceased.
Has the employee record attached to the login had the Employment Ceased checkbox ticked?
This blocks a user from logging into Vault.
Check the employee record
Un-tick the Employment Ceased checkbox.
- Has the worker been Archived.
Has the employee record attached to the login been archived?
Search the worker register using the Show Archived People checkbox
Identify the required worker record.
Select Unarchive from the actions dropdown.
- Has the worker's Login has been deleted
Has the employee record attached to the login been deleted?
If this has happened you will need to recreate the login ensuring the correct employee record is attached.
- Reattach employee to login
The worker record may not be correctly attached to the user record.
Go through the process of finding and attaching the employee to the login.
If you were unable to achieve any of this, contact you Vault administrator who will be able to assist. if you are a Vault administrator and you are having issue click here to send us a support query.