Logging In - Solo Mobile App.

OVERVIEW

This procedure describes the action and steps required to install, access and login to the Solo Mobile app, including the Two Factor Authentication (TFA) process.

Prior to actioning this process, you will:

• Have been provided with a “Username & P/Word” or “Token” by your Operations Manager or administrator to access the App.

In this article you will learn about:

• Logging in to the Solo Mobile app via a username and password.
• Logging in to the Solo Mobile app via a Token.

PROCEDURE

 1. Download Solo Mobile App

• Download the Solo Mobile app for your device from the relevant store for your device:
  • For Apple (IOS) devices, click here to download from the App Store
  • For Android devices, click here to download from the Google Play Store
    
• Android users only: When prompted, Accept the permissions request.

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 2. Open Solo Mobile

• From the cellular device locate the Vault Solo Icon and select.

• Apple (IOS) users only: When prompted whether to allow Vault Solo access to your location, select Always Allow. 

• Apple (IOS) users only: When prompted, Allow Vault Solo to send you notifications.

3. Login to Vault Solo.

Vault Solo can be accessed either via a username and password or via a token - both procedures are described below.

Login Via Username and Password

• Ensure that the login method highlighted is Email. If this is not highlighted Tap to select.
  
• Tap the Email field.
• Enter your email address (username) via the device keyboard.
• Tap the Password field.
• Enter your password via the device keyboard.
  

Note: Username and password will be provided by your systems administrator.

• Tap Login. 

• The Two Factor Authentication (TFA) process will begin.

• From the text/SMS message received  obtain the 6 digit code.
• Enter this code into the TFA screen.

• Tap Verify.
• The Solo Mobile app landing page will display - you are now logged into Solo Mobile.

Login Via Token 

• Ensure that the login method highlighted is Token. If this is not highlighted Tap to select.
• Tap the Last name field.
• Enter your surname via the device keyboard.
• Tap the Token field.
• Enter your token via the device keyboard.
  

Note: Token will be provided by your systems administrator.

• Tap Login to complete logging in to Vault Solo

• The Two Factor Authentication (TFA) process will begin.

• From the text/SMS message received  obtain the 6 digit code.
• Enter this code into the TFA screen.

• Tap Verify.
• The Solo Mobile app landing page will display - you are now logged into Solo Mobile.