OVERVIEW
This following article contains frequently asked questions/answers and information about common scenarios that may arise during the use of the Solo Mobile app.
Once you have located the question - simply click it to expand the answer.
Note: This article is an evolving document and therefore it will pay to follow it in order to receive updates when new information is added.
Similar Article in a different section:
Solo Platform - FAQ/Troubleshooting Guide
SOLO MOBILE APP
Q: Are the any limitations to Solo's collision detection capabilities?A: The following conditions can adversely affect collision detection:
Note: Collision detection will only be triggered if the vehicle involved is moving at a minimum 32 kph (20 mph). Therefore a collision will NOT be detected if the vehicle involved is stationary and is hit by another vehicle, even if that vehicle is travelling at 32 kph (20 mph) or greater at the time of the collision. |
Q: What are the smartphone requirements for Solo?A: To use Solo, you will need a smartphone running either of the following Operating Systems:
Note: |
Q: Why does the mobile app require two-factor authentication?A: Two-Factor authentication is required to provide added security for customer data and customer identity. |
Q: How much data does Solo use?A: For a 12-hour session per day, set up with hourly check-ins and 5 min GPS interval tracking, we estimate ~125KB per 12-hour session so ~2.5MB per month just for session data per device. |
Q: Why can't I see all my fellow nearby workers?A: The 'Nearby' feature will only display those workers assigned to the same team(s) as you. Additionally, your Organisation may also choose to disable this feature entirely for your team. This assignment is managed by Solo Platform Users with a Solo Role of Admin or Operations Manager. |
Q: Why does my GPS location seem to jump to random places when I haven't moved?A: If you are indoors, the position may jump around. This is related to something called the 'Urban Canyon Effect', where the signal is impacted by materials such as concrete and steel and may result in your position being inaccurately reported. Indoor accuracy can be improved with the use of iBeacon technology. Please contact your Account Manager for further information. |
Q: Why do I need to end the Solo Wearable session when I start a Mobile Session?A: If you have been in an Active Wearable session when you start a Mobile session, the New Mobile session will override the Old Wearable one. The Wearable session will keep running on your device but check-ins and raised alerts etc will NO LONGER be received by Solo Platform. It is therefore recommended that you End the Old Wearable session to prevent any confusion or incorrect usage. |
Q: What happens if I lose network coverage when I'm in a session?A:
|
Q: What happens if I lose GPS coverage when I'm in a session?A:
|
Q: What if the device I'm using runs out of battery?A: The Solo session will pause in the mobile device BUT will continue to "tick" over within the Solo Platform. It will also trigger a "missed check-in" alert in the Platform if the device does not power back up before the next check-in. Once the device is powered back up, the session will continue as per normal and the Solo Platform timeline will update with 'GPS Lost' & 'GPS Found' activities. |
Q: We are using Solo on Apple iPads, will the emergency call option work in the case of an Alert?A: ONLY if the device is paired with an iPhone, this will allow the call to connect to a mobile network. Otherwise no, the iPad is not enabled for calling. |
Q: Can an alert be managed from within the Solo mobile app?A: No, currently an alert can ONLY be managed via the Solo Platform. |
Q: How much data does SoloDrive use?A: Data usage for upload is 50kB per hour of continuous driving. |
Q: How much battery does SoloDrive use?A: Android - 4% per hour of driving (incremental battery drain, above that of the host app). |
Q: How does SoloDrive work?A: SoloDrive measures driver safety using smartphone sensors: the accelerometer, gyroscope, and GPS. This is done by measuring a wide variety of driving behaviours including speeding, hard braking, sharp accelerations, driver phone use, and more. Phone Use: Whilst driving detection will require GPS, and Gyroscope sensors. Hard Turn detection: Will require GPS, Gyroscope, Magneto and Gravity sensors. Hard Brake detection: Will require GPS, Accelerometer sensors. Aggressive Acceleration detection: Will require GPS sensors. Speeding detection: Will require GPS sensors. Collision detection: Will require Accelerometer, Gyroscope and GPS sensors. Notes: |
Q: How does SoloDrive scoring work?A: For each detected drive, Solo considers the length of the drive and the riskiness of any detected behaviours to determine an overall score on the scale of 0 -100, where 100 is a flawless drive. A shorter drive with more risk taken attracts a lower score. For example, a 100km drive with two hard-acceleration events is considered less risky and would therefore result in a higher score than a 1km drive with two hard-accelerations. |
Q: Will SoloDrive detect smartphone / tablet handling?A: Yes, SoloDrive detects smartphone / tablet handling as follows: |
Q: How can I see how my driving compares to my colleagues?A: If your Organisation has opted-in to the Leader board feature, you will be able to see your standing on the 'Leader board' tab of the SoloDrive page, under 'More'. Note that the Leader board is calculated and published once per calendar month, so if you are just getting started with Solo you may have a short wait before you can see where you're placed. |
Q: Why do I need to download the "Galaxy Wearable (Samsung Gear) app to my smartphone?A: This app is required if you intend to use Solo on a Samsung smart watch. It is the interface between your smartphone and the Samsung Galaxy Watch and is required in order to install the Solo Wearable App on your Galaxy Watch. |
Q: What is the Video Recording During Alerts feature and why would I enable it?A: This is an optional feature that allows video and audio to be recorded via your mobile device in the event that you manually raise alert or Solo detects a vehicle collision. Enabling this feature can provide crucial situational awareness to the first responders attending to your alert incident. |
Q: How do I enable the Video Recording During Alerts feature? What if I don’t want this feature on my phone?A: This feature will only be available on your phone if both you and your Organisation permit it. First, your Organisation must opt-in to the Video Recording During Alerts feature. In addition, you (as a Solo Mobile User) must opt-in to the feature via the Settings menu in the Solo Mobile app in order for it to activate on your device. Click here for help with this. |
Q: How does the Video Recording During Alerts feature work?A: When this feature is correctly enabled for your Organisation and you have opted-in to using it, video and audio will be automatically recorded using the device’s front-facing camera and microphone whenever an alert is manually raised or a vehicle collision is detected, and will begin streaming available audio/video to the secure Solo cloud infrastructure. Click here for help with opting-in to this feature. |
Q: Who will be able to view these video recordings?A: Your Organisation will have defined a particular person, people, team or teams as an escalation-point that will be notified whenever you raise an alert or your device detects a vehicle collision. With this feature enabled, the notification will include a link to view the footage via a web browser. After 24 hours, the link will expire. Additionally, you may review and/or delete the footage via the ‘Session History’ section of the Solo Mobile app. Note that deleting a video from the app will delete it for all users. Click here for help with accessing your Session History. |
Q: What if I accidentally trigger an alert and don’t want a video recording to take place?A: You are able to stop recording via the on-screen controls at any time. Click here for help with managing alerts from your phone. |
Q: I raised an alert, but no video recording took place. Why?A: In order for video to be recorded, all of the below conditions must be met:
|
Comments
0 comments
Article is closed for comments.