FAQ/Troubleshooting Guide - Solo Wearable

   A: The Damstra Solo solution is available on the below Wearable platforms/devices:

• Samsung Galaxy Watch
  • Supported on the last 2 versions of the commercially available wearable device and its relevant OS (i.e. Tizen)
• Apple Watch
  • Supported on the last 2 versions of the commercially available wearable device and its relevant OS (i.e. watchOS)
• Damstra Solo Watch
  • Android-based proprietary Damstra wearable device.

   A: At this time, the following features are available:

A:Yes, please contact your account manager to arrange.

A:The Galaxy Wearable (Samsung Gear) app is required if you are connecting a Samsung smart watch (such as the S3 Gear or Galaxy Watch) to your smartphone - without this connection, the Solo app will not work on your watch.

A:To use the Galaxy Wearable (Samsung Gear) app, you will need a smartphone running either of the following operating systems:

• Android 4.3 or later.
• IOS (Apple) 9.0 or later.

Note: 

To see Samsung devices compatible with Gear S3/Galaxy - Click HERE 

To see other Android devices compatible with Gear S3/Galaxy - Click HERE 

A: A wearable will only go into power save mode when the devices battery level is critically low, as a result it will attempt to reduce the demand on it in order to keep the device running. All exterior connections (Wi-Fi & Bluetooth to mobile) will be disconnected and the device screen will switch to 'grey-scale'.

The Solo session will potentially keeping running on the device but will NOT send any data back to the platform. Once the wearable device has been charged up again, if you attempt to start another Solo session you will need to sync the device data from the previous session before starting the new one.

Note: If possible, we recommend stopping the Solo session on your wearable device when the battery get's to a critically low level and starting a new session on your mobile to maintain service.

A:Yes:

• For a Dedicated personal device (not shared):
  • Bluetooth - Pair & Connect to your mobile device.
  • Wi-Fi - If there is a Wi-Fi network to be connected to, configure and set Wi-Fi to Auto.
  • eSIM - If the device has an eSIM capability and is connected to a mobile network set Mobile Network to Auto.
• For Shared devices (multiple users):
  • Bluetooth - Set Bluetooth to Off.
  • Wi-Fi - If there is a Wi-Fi network to be connected to, configure and set Wi-Fi to Auto.
  • eSIM - If the device has an eSIM capability and is connected to a mobile network set Mobile Network to Auto.

A:In order to get the most of your battery we recommended the following:

• Display brightness - Do not set to maximum brightness 10 out of 10, we recommend no brighter than 7 out of 10.
• Watch Face - Do not set to Always on, we recommend turning this setting off.
• Wi-Fi - If there is a Wi-Fi network to be connected to, configure and set Wi-Fi to Auto.
• eSIM - If the device has an eSIM capability and is connected to a mobile network set Mobile Network to Auto.
•  

A: Yes, we recommend that Location service should be set to GPS and Wireless Network. This will ensure your Organisation can you locate you throughout your session, if location tracking is enable for the particular profile you wish to use. Even where location tracking is disabled for a particular profile, Solo will still share your location in the event of an alert.

A: Standalone means the watch is no longer connected to the phone via Bluetooth and is connected directly to the internet via a Wi-Fi Hotspot or (in the case of eSIM enabled watches) via a Mobile Network.

A: This message will appear whenever you have lost a network connection.

• For a Bluetooth Connected device ensure that your Bluetooth is turned on on both the Mobile and Wearable devices.
• If this does not solve the problem you may need to go through the "Pairing" process again.
• For an eSIM network connected device, you may find that you are out of your network coverage area.

A: If you have been in an Active Mobile session when you start a Wearable session, the New wearable session will override the Old Mobile one. The mobile session will keep running on your device but check-ins and raised alerts etc will no longer be received by Solo Platform. It is therefore recommended that you End the Old Mobile session to prevent any confusion or incorrect usage.

[1] [2]

• [1] A: This message is indicating that the Samsung Galaxy or Gear Watch app on your Mobile phone has stopped running and no longer providing GPS data. 
  Tap OK on the watch, then restart the app on the mobile phone and the link will be re-established automatically.
• [2] A: This message indicates that the GPS/Location functionality in the watch is not enabled.
  Access the watch Settings menu > select Connections > scroll/select Location > Activate Location services. that you are out of your network coverage area.

A: The 'Nearby workers' function will only display those workers assigned to the same team(s) as you. Your Organisation may have disabled this feature for your team altogether. This assignment is managed by Solo Platform Users with a Solo Role of Platform Admin or Operations Manager.

A:  Connecting with an iPhone 6S or 6S+ using iOS10 or later can be unstable due to these devices running low energy Bluetooth. This is a device issue and out of our control.

A:  This has most likely occurred due to loss of connection with your mobile device. Power-off your watch and then restart, you will probably also need to "sync unsaved sessions" from your watch as well.

A:   Please follow our helpful video guide to learn how to install Damstra Solo on your Apple Watch.