Follow Support portal Content

Overview

Following content in the support portal allows you to receive automated updates via email every time a new item is created and added/edited in your "Followed" content. You can follow both Sections and Articles thus keeping you up to date with all that is new in the most efficient way possible.

Note: the following process can be used for ANY support portal content.

Procedure

If there is a particular Section or Article of content within the Knowledge base you wish to follow.

• Select Knowledge Base from the Support Portal Home page.

From the resulting Resource Library.

• Click on a Module to expand it's content. e.g. Risk

From the resulting Sections (Orange Font) and Articles (Grey Font):

IF you wish to follow a Section i.e. be advised every time a New Article is published into a section.

• Click on a Section you wish to follow.

IF you wish to follow an Article i.e. be advised every time a this Article is updated.

• Click on a Article you wish to follow.

IF you wish to follow a Section - From the selected Section:

• Click on the follow button.
• And select New articles.

IF you wish to follow an Article - From the selected Article:

• Click on the follow button.

This will result in the receipt of an email update every time new content is added/edited in the Sections or Articles you have followed.

Repeat this process until all required content has been "followed".