The username you need to use for the Vault apps is slightly different to your usual Vault logon - it needs to adhere to the following format:
vaultusername@companyid-##.vaultgrc.com where the bold sections are changed to reflect your individual information.
For example; j.bloggs@abccompany-01.vaultgrc.com
Hint: you can check your Vault URL to find your company ID:
Please ensure that there are no spaces in your username - your device's autocorrect function may automatically change what you have entered.
If you're still having trouble logging in, please log a support request.
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